Refund policy
At Zestelle Beauty, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Refunds We offer refunds on items that arrive damaged, defective, or incorrect. If you receive an item in this condition, please contact us within 7 days of delivery at [your email] with a photo of the item and your order number. We will arrange a refund or replacement at no additional cost to you.
Returns Due to the nature of beauty and personal care products, we do not accept returns for change-of-mind purchases for hygiene and safety reasons. Please choose carefully before ordering.
Non-refundable situations We are unable to process refunds for:
- Items damaged due to misuse
- Orders where the incorrect shipping address was provided
- Delays caused by customs or courier services beyond our control
Processing time Approved refunds are processed within 5–10 business days back to your original payment method.
Contact us For any refund queries, please reach out to us at support@zestellebeauty.store before returning any item.